Terms of Service

Using Onepard

These terms apply to Onepard’s website and business chat service. You can contact us at support@onepard.com. By creating an account or continuing to use Onepard for a business, you agree to these terms. If you act for a business, you must have authority to accept them for that business. Account holders must be at least 18 and able to enter into a contract.

Onepard provides business chat software. Each business remains the supplier of its own products and services. Its prices, sales, bookings, delivery, returns and customer service are its responsibility. Visitors can use a business’s chat without a Onepard account; these terms do not replace their rights against that business.

Your account and information

Keep your sign-in email secure and provide information you are authorised to share. You can manage multiple businesses from one account. Each business has a separate subscription and allowance.

Tell us promptly if you suspect unauthorised access. You are responsible for activity you authorise through your account and for deciding whether Onepard is suitable for your business.

AI replies and their limits

Onepard uses AI to generate replies from the information available to it. Replies can be incorrect, incomplete or out of date, including prices, availability, product details, policies and recommendations. Website reading and automatic updates do not guarantee complete coverage or live information. We do not guarantee a particular answer, response time, business result or uninterrupted availability.

Business owners are responsible for providing accurate information, checking the chat’s suitability and reviewing important customer-facing information. Visitors should confirm important details directly with the business. Do not rely on replies as professional medical, legal, financial or other regulated advice, for emergencies, or as the sole basis for decisions with significant consequences for someone’s rights, safety or access to services.

A chat reply alone does not confirm a purchase, booking, payment, refund, cancellation or other action. Confirmation must come through the business’s relevant process or a successfully completed, supported transaction. Submitting an enquiry confirms receipt of the request, not that it has been accepted or resolved. Nothing in these terms removes responsibility or rights that the law does not allow to be excluded.

Your content, images and customer information

You retain your rights in the information and assets you provide. You give Onepard permission to read, store, process and display that material, including website text, logos and images, as needed to provide, secure and support your chat. You must have the rights and permissions needed for that use. Material being publicly accessible does not by itself mean it is free to reuse. Do not connect a website you are not authorised to use or bypass access restrictions.

You are responsible for your business’s privacy notices, lawful basis and any required permissions for collecting customer information, installing the widget and sharing information with Onepard and its service providers. Keep the chat away from private account, payment and other sensitive pages. Do not submit passwords, payment-card details, identity documents, health records or other sensitive information that the service is not designed to handle.

Protect access to saved conversations and use them only for purposes covered by your privacy notice.

Our Privacy Policy explains how information is handled. If the law requires a separate data-processing agreement for your use, contact us to put one in place before that processing begins.

Acceptable use

Do not use Onepard for unlawful, fraudulent, deceptive, discriminatory or harmful activities, spam, harassment, infringement of others’ rights, or collecting information without authority. Do not present the AI as a human, bypass usage limits or security controls, probe other businesses’ information, interfere with the service, or distribute malicious code. Follow applicable laws and the policies of any connected service. Do not direct the service at children or submit children’s personal information without the safeguards and permissions required by law.

Plans and free trial

Starter is $49 USD per month for 500 AI replies. Growth is $149 USD per month for 2,000 AI replies. Both paid plans include up to 100 saved website pages, automatic website updates, your own chat page, a corner chat bubble, a chat box at the bottom of your website, images, recommendations and enquiries.

The free trial lasts 7 days and includes 50 AI replies and up to 10 website pages. There is one trial per account. No payment card is required and the trial doesn’t become a paid subscription automatically.

How replies are counted

One completed assistant reply counts once. Images and cards in that reply are included. Failed replies, greetings shown before a visitor asks a question, and enquiry submissions don’t consume replies. Retries don’t count as additional replies.

Your included replies reset at the start of each billing month. Unused included replies don’t carry forward. You can buy 250 additional replies for $20 USD. These require an active paid plan, are used after your included replies, and carry forward until used. If a reply pack is refunded, its replies are removed. Replies already used may be deducted from future purchased packs. They have no cash value.

Your dashboard shows your usage and warnings at 80% and 100%. When your available replies run out, new AI replies pause. Saved contact options remain available. Extra replies are only purchased with your approval.

Website coverage and updates

A website page means one saved public page address. We prioritise the homepage and key information, then read other pages within your plan’s limit. Coverage may be partial when a website has more pages or prevents access.

Updates are checked in the background within the included website update allowance. We prioritise key pages and reported changes. Your dashboard shows actual coverage and check times. Changes to content, prices or availability may take time to appear. Pasted information stays as you provided it until you update it.

Payments, renewal and cancellation

Prices are in USD, excluding applicable taxes. Polar is the merchant of record for purchases and handles checkout, payment receipts and applicable sales tax. Your checkout shows the total before you pay. Currency conversion charges may depend on your payment method.

Paid subscriptions renew monthly until cancelled. Open Plan & billing for your business to manage payments or cancel. Cancellation stops future renewals; your paid plan remains available until the end of its paid billing period. A failed payment may pause paid features until payment is restored.

Plan changes, their effective date and any additional charge or credit are shown before confirmation. Additional reply packs are one-time purchases. If you cancel, unused purchased replies stay associated with that business and can be used when its paid plan is active again.

For refunds or a billing question, email support@onepard.com or use the contact details on your Polar receipt. Refunds are considered under the applicable purchase terms and law. Nothing here limits your mandatory consumer rights.

Third-party services and availability

We use providers for hosting, storage, AI, website reading, email and payments. Connected services and linked websites can have their own terms and privacy policies. Their availability, source images and content may change or become unavailable. An enquiry being saved does not guarantee that an email reaches an inbox or that the business responds within a particular time.

Suspension and ending use

You can stop using Onepard and cancel future renewals through Plan & billing. To request account closure or removal of information, contact support@onepard.com; signing out or cancelling a subscription does not delete stored information. Retention and privacy requests are explained in our Privacy Policy.

We may restrict or suspend use where reasonably necessary to address a breach of these terms, non-payment, security threats, unlawful content or a legal obligation. Where practical and lawful, we will explain the reason and give an opportunity to resolve it. Ending access does not remove payment obligations already incurred or rights and obligations intended to continue.

Warranties and responsibility

To the extent permitted by law, Onepard is provided as available, without warranties of accuracy, completeness, fitness for a particular purpose or non-infringement. We do not guarantee that every error will be prevented or corrected. You should maintain your own copies of important business information.

To the extent permitted by law, we exclude liability for indirect or consequential loss, and loss of profit, revenue, opportunity or goodwill arising from business use of the service. These exclusions do not apply where prohibited, and do not exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or other liability that cannot lawfully be limited. Mandatory consumer and data-protection rights remain unaffected. These terms do not make you responsible for every error by Onepard or its providers.

Changes and questions

We may update these terms as the service or legal requirements change. We will identify the updated date and give reasonable notice of material changes through the service or your account email where appropriate. Price changes apply to future purchases or renewals with notice, not retrospectively to an already paid period. Contact support@onepard.com about a concern or dispute. Applicable mandatory law and any court rights it provides are preserved.