Onepard and Tidio compared

Decide who should handle the conversation

Start with how your business answers customers. Tidio brings live conversations, support tickets and its Lyro AI service together. Its pricing separates conversations handled by people from conversations answered by Lyro. This is worth exploring when people on your team already work in a support inbox.

Onepard suits a business that wants visitors to explore its information and send requests for later follow-up. It can answer from a website or pasted information, show relevant offerings, and use the page being viewed as a clue to the visitor’s question.

Before choosing, write down which requests can be answered from public information and which need someone to check a booking, account or individual situation. That distinction will tell you more than a long feature list.

What happens after a visitor asks for help

With Onepard, general questions can receive an answer without asking the visitor to complete a form. When a clear personal request needs your business to act, the assistant can prepare an enquiry. The visitor can correct the details before submitting it.

You receive the submitted request by email and can open its protected conversation history as the owner. You then follow up through your business’s usual process. Think through whether that fits the way you work on a busy day.

If several people need to reply while customers are still chatting, try Tidio’s live support tools. Check how a person takes over, how requests reach the right colleague, and which plan includes the features you need.

Check whether you pay for answers or conversations

Tidio’s pricing page, checked on 7 November 2026, explains that a Lyro conversation can include several answers. Conversations with a person have a separate allowance. Use the current calculator for the combination you want and check whether you are paying monthly or yearly.

Onepard Starter is $49/month for 500 replies. For an illustrative 100 visitor conversations with four counted replies each, Onepard would use 400 replies. Actual conversations may be shorter or longer. That example cannot be treated as a matching Tidio allowance or a saving.

Onepard Growth includes 2,000 replies for $149/month. Both paid plans have the same features and answer quality. An extra pack costs $20 for 250 replies and carries forward while included replies are used first.

Test the questions from a working day

Use the results to choose the experience you can reliably maintain. This comparison draws on published Tidio documentation and Onepard’s supported behavior. Your own trial is the place to check how either fits your business.

• Ask about an offering and follow up with a short question such as whether it suits a beginner.
• Ask about information from another page while viewing a particular item.
• Make a request that needs a person to check and review the details that get submitted.
• Check how someone gets help when information is missing or the reply allowance has been used.